Terms and Conditions

This Agreement was last modified on 12th December 2018.

IT Experts SmartPhones

1. Introduction

Welcome to IT Experts SmartPhones. These Terms and Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

2. Definitions

For the purpose of these Terms and Conditions:

  • “Company,” “We,” “Us,” or “Our” refers to IT Experts SmartPhones.
  • “Customer,” “You,” or “User” refers to any individual accessing the website or purchasing products from us.
  • “Website” refers to the official IT Experts SmartPhones online platform.
  • “Products” refers to all mobile phones, accessories, electronics, and related items listed for sale.
  • “Services” refers to all online shopping, delivery, support, and related services provided by IT Experts SmartPhones.

3. Use of the Website

By using our website, you confirm that:

  • You are legally capable of entering into binding agreements
  • You will provide accurate and complete information
  • You will not misuse the website or engage in fraudulent activities
  • You will not attempt unauthorized access to our systems or interfere with website operations

We reserve the right to suspend or terminate access to users who violate these Terms.

4. Product Information and Availability

We strive to ensure that all product descriptions, specifications, images, and prices displayed on our website are accurate.

However:

  • Product colors may vary slightly depending on screen settings
  • Prices and availability are subject to change without notice
  • Errors may occasionally occur in product listings or pricing

We reserve the right to correct errors and cancel affected orders where necessary.

5. Orders and Acceptance

Placing an order on our website constitutes an offer to purchase a product.

Orders are subject to acceptance and availability. We reserve the right to:

  • Refuse or cancel orders at our discretion
  • Limit quantities purchased
  • Request additional verification before processing orders

An order is considered confirmed only after successful payment verification and communication from IT Experts SmartPhones.

6. Pricing and Payments

All prices are displayed in Kenyan Shillings (KSh) unless otherwise stated.

We accept approved payment methods available on our platform, including mobile money and card payments where applicable.

Customers are responsible for ensuring that payment information provided is accurate and authorized.

7. Delivery and Shipping

We deliver products within Kenya through our delivery partners.

Delivery timelines provided are estimates and may vary depending on location, availability, weather conditions, or unforeseen circumstances.

Customers are responsible for providing accurate delivery information. We are not liable for delays or losses resulting from incorrect delivery details provided by customers.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund and Returns Policy.

Products returned must comply with the stated return conditions and timelines.

Refunds may be declined where returned products do not meet eligibility requirements.

9. Warranty

Certain products may include manufacturer or seller warranties where applicable.

Warranty coverage does not apply to:

  • Physical damage
  • Water damage
  • Unauthorized repairs or modifications
  • Damage caused by misuse or negligence

Customers should follow all warranty claim procedures provided.

10. User Accounts

Customers may be required to create accounts to access certain features.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

We reserve the right to suspend or terminate accounts suspected of fraudulent or unauthorized activity.

11. Intellectual Property

All content on the website, including logos, text, graphics, images, product descriptions, and software, is the property of IT Experts SmartPhones or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any website content without prior written permission.

12. Limitation of Liability

IT Experts SmartPhones shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use the website
  • Delays in delivery
  • Product misuse
  • Unauthorized access to customer data
  • Technical interruptions or system failures

Our total liability shall not exceed the amount paid for the purchased product.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or policies of third-party websites.

15. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of Kenya.

Any disputes arising from the use of our website or services shall be subject to the jurisdiction of Kenyan courts.

17. Contact Information

For questions regarding these Terms and Conditions, please contact IT Experts SmartPhones through the contact details provided on our website.

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